Our Guarantee to You
At Out of the Woods of Oregon, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.
We will accept merchandise returns within 30 days of customer receipt. Please understand, however, that items may be returned or exchanged only if in their original packaging and condition.
To Return an Item by Mail
To return an item by mail, follow the instructions on the packing slip enclosed with your order, insure the package, and mail it to the address on your packing slip. Please make sure to pack the item(s) to be returned carefully to prevent damage during return shipping. Credit will not be given for items damaged during return shipping due to lack of adequate packaging. If you do not have or have misplaced the packing slip, please call us at 800.713.3245.